The Microsoft Support Tools includes Microsoft Technical Support Application (MSTSAA) and the Microsoft TechNet Evaluation Center (MTEVC). Since I am actually a developer, I really do not have the opportunity to learn much about what the tools are all about. However, I think that as an IT professional you should be aware of these tools as they would help you support your customers with ease and efficiency. Microsoft Technical Support Tools and Microsoft Technical Support Application (MSTSAA) for Windows are proven tools to maintain Windows related support services for Windows servers, Microsoft Windows-based PCs, or Windows Mobile devices. If you are not familiar with how to use these tools, then you can check out this overview of MSTSAA for Windows to get some better understanding on how to use them effectively.
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